Privacy Policy

Privacy Policy

Oakwood Carpets and Flooring

Last updated: Jan 2023

Oakwood Carpets and Flooring ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make an enquiry, or purchase products or services from us.

By using our website, you agree to the practices described in this policy.


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1. Information We Collect

We may collect personal information in the following ways:

Information you provide directly

Name

Email address

Phone number

Billing and delivery address

Payment details (processed securely through third-party payment providers)

Enquiries submitted via contact forms or email


Information collected automatically

When you browse our website, we may automatically collect:

IP address

Browser type and device information

Pages visited, interactions, and time spent on the site

Cookies and tracking data (see section below)



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2. How We Use Your Information

We may use the information collected to:

Process orders and deliver products/services

Respond to enquiries and provide customer support

Improve our website, services, and user experience

Send updates, promotions, or marketing communications (with your consent)

Maintain internal records and administrative purposes

Comply with legal or regulatory requirements



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3. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience, analyse website performance, and enable certain features.
You may choose to disable cookies through your browser settings, however some website features may not function properly.


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4. Legal Basis for Processing (GDPR where applicable)

We process your personal data under the following legal bases:

Consent

Performance of a contract

Legitimate business interests

Compliance with legal obligations



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5. Data Sharing & Third Parties

We do not sell your personal information.
We may share necessary data only with trusted third-party providers to operate our business, including:

Payment processors

Delivery and logistics providers

Website hosting and analytics services

Marketing or email service platforms (only with consent)


All third parties handle data under strict confidentiality and data protection standards.


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6. Data Retention

We store personal data only for as long as necessary to provide services or meet legal, accounting, or reporting obligations.
Once no longer required, data will be securely deleted or anonymised.


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7. Your Rights

Depending on your location, you may have the right to:

Access a copy of the personal data we hold about you

Request correction or deletion of your data

Withdraw consent for marketing communications

Restrict or object to processing

Request data portability


To exercise these rights, contact us using the details below.


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8. Security

We implement security measures to protect your personal information. While we strive to safeguard data, no online system is fully secure, and we cannot guarantee absolute protection.


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9. External Links

Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or policies of external websites.


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10. Contact Us

For privacy-related questions or requests, please contact:

Oakwood Carpets and Flooring
Email: [Add Email]
Phone: [Add Number]
Address: [Add Business Address]


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11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. Continued use of the website indicates acceptance of any modifications.