Privacy Policy
Oakwood Carpets and Flooring
Last updated: Jan 2023
Oakwood Carpets and Flooring ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make an enquiry, or purchase products or services from us.
By using our website, you agree to the practices described in this policy.
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1. Information We Collect
We may collect personal information in the following ways:
Information you provide directly
Name
Email address
Phone number
Billing and delivery address
Payment details (processed securely through third-party payment providers)
Enquiries submitted via contact forms or email
Information collected automatically
When you browse our website, we may automatically collect:
IP address
Browser type and device information
Pages visited, interactions, and time spent on the site
Cookies and tracking data (see section below)
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2. How We Use Your Information
We may use the information collected to:
Process orders and deliver products/services
Respond to enquiries and provide customer support
Improve our website, services, and user experience
Send updates, promotions, or marketing communications (with your consent)
Maintain internal records and administrative purposes
Comply with legal or regulatory requirements
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3. Cookies & Tracking Technologies
Our website uses cookies to enhance user experience, analyse website performance, and enable certain features.
You may choose to disable cookies through your browser settings, however some website features may not function properly.
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4. Legal Basis for Processing (GDPR where applicable)
We process your personal data under the following legal bases:
Consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
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5. Data Sharing & Third Parties
We do not sell your personal information.
We may share necessary data only with trusted third-party providers to operate our business, including:
Payment processors
Delivery and logistics providers
Website hosting and analytics services
Marketing or email service platforms (only with consent)
All third parties handle data under strict confidentiality and data protection standards.
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6. Data Retention
We store personal data only for as long as necessary to provide services or meet legal, accounting, or reporting obligations.
Once no longer required, data will be securely deleted or anonymised.
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7. Your Rights
Depending on your location, you may have the right to:
Access a copy of the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Restrict or object to processing
Request data portability
To exercise these rights, contact us using the details below.
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8. Security
We implement security measures to protect your personal information. While we strive to safeguard data, no online system is fully secure, and we cannot guarantee absolute protection.
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9. External Links
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or policies of external websites.
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10. Contact Us
For privacy-related questions or requests, please contact:
Oakwood Carpets and Flooring
Email: [Add Email]
Phone: [Add Number]
Address: [Add Business Address]
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11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date. Continued use of the website indicates acceptance of any modifications.

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